How Kairos Ai users can request deletion of account data and connected Meta Ads data.
Business identity
Kairos Ai is operated by KAIROS AI SOFTWARE LTD. Company number: 17262001. Registered in England and Wales. Registered office: SUITE 10905, 5 BRAYFORD SQUARE, LONDON, UNITED KINGDOM, E1 0SG. Website: www.kairosadvision.com. Email: info@kairosadvision.com. Founder / Director: Ali Balkan. Kairos Ai is the product and service brand used for the SaaS platform.
How to request deletion
Users can delete connected Meta data from the SaaS app settings area where available, remove a Meta connection from the app, or send a verified deletion request by email.
What is deleted
When a verified deletion request is processed, Kairos Ai removes or anonymises the matching Meta connection, encrypted access tokens, linked ad account records, campaign data, ad set data, ad data, creative data, insights, AI analyses, recommendations, alerts and related sync records where they are connected to that user or workspace.
What may be retained
Limited records may be retained where legally required or operationally necessary, including billing references, invoices, Stripe transaction records, refund records, security logs, fraud prevention records, audit records, backups and support history.
Meta callback
Meta platform data deletion callbacks are handled by the Kairos Ai app at https://app.kairosadvision.com/api/meta/data-deletion. This public page is the user-facing data deletion instructions URL for Meta App settings.
Response time
Deletion requests are reviewed after identity and account verification. Requests are handled within legally required periods and may require additional information if the request cannot be matched to an account or workspace.